Terms of service

THIERS KNIVES (a trade name of DEKSELS! BV)

Last updated: October 2026

Article 1 — Who We Are and Definitions

1.1 These General Terms & Conditions ("Terms") apply to the website www.sabatier-elephant.com (the "Website"), which is operated by:

DEKSELS! BV, trading as THIERS KNIVES
Haarlemmermeerstraat 171
1058JZ Amsterdam
The Netherlands

Email: info@sabatier-elephant.com
Phone: +31 20 221 1738
Chamber of Commerce (KVK): 99318563
VAT: NL868930672B01
EORI: NL868930672

1.2 In these Terms:

  • "we", "us" and "our" mean DEKSELS! BV, trading as THIERS KNIVES.
  • "you" means the person or business visiting the Website or placing an order.
  • "consumer" means a natural person acting for purposes outside their trade, business, craft or profession.
  • "business customer" means anyone who is not a consumer.
  • "Withdrawal Countries" means the member states of the European Union, Iceland, Liechtenstein, Norway and the United Kingdom.

Article 2 — Scope

2.1 These Terms apply to every use of the Website, every offer we make, and every order and contract concluded between you and us through the Website.

2.2 Before a contract is concluded, these Terms are made available to you on the Website in a form you can store and print. You are asked to accept them during checkout.

2.3 Our Return & Refund Policy forms part of these Terms. If it conflicts with these Terms, the provision most favourable to a consumer applies. Our Privacy Policy explains how we process personal data; it is not part of the contract.

2.4 We do not accept any general terms or purchasing conditions of a business customer unless we have agreed to them in writing.

2.5 If any provision of these Terms is void or annulled, the remaining provisions stay in full force. In contracts with business customers, the affected provision will be replaced by a valid provision that comes as close as possible to its original purpose.

2.6 Nothing in these Terms limits any right that a consumer has under mandatory law and that cannot be excluded or limited by contract.

Article 3 — Age Requirement

3.1 Our products are knives with sharp blades. You must be at least 18 years old to place an order.

3.2 By placing an order, you confirm that you are 18 or older. We may ask for proof of age at any time before or during delivery. If proof is not provided, or if we have reasonable grounds to believe the buyer or recipient is under 18, we may cancel the order and refund any payment made.

Article 4 — Local Laws, Import and Use

4.1 The possession, import, carrying and use of knives is regulated differently in each country. You are solely responsible for making sure that the products you order may legally be imported into, owned, and used in your country of delivery. This includes, but is not limited to, rules on folding and locking blades, blade length, and carrying knives in public.

4.2 We may refuse an order, or cancel it before dispatch, if we reasonably believe that delivery to the destination country or region would be unlawful, or would expose us to a serious legal risk. We will tell you why and refund any payment in full within 14 days.

4.3 If a shipment is seized, refused, or returned by customs or any other authority because import into your country is not permitted, the costs and consequences are for your account, unless mandatory law provides otherwise. Any refund will be reduced by the shipping costs and any costs we incur as a result.

4.4 Our products are intended for use in the kitchen, at the table, and for other lawful purposes. We accept no responsibility for unlawful use.

Article 5 — Offers and Product Information

5.1 All offers on the Website are without obligation and valid while stock lasts.

5.2 We describe and photograph our products as accurately as we can. Our Sabatier knives are forged and finished largely by hand in Thiers, France, and some use natural materials such as olive wood, walnut and carbon steel. Slight variations in colour, grain, finish, dimensions and weight are a characteristic of these products and are not a defect. Colours on screen may differ from the actual product.

5.3 Obvious mistakes or errors in an offer, such as a clearly incorrect price, do not bind us.

Article 6 — Ordering and the Contract

6.1 To place an order, add products to your cart, go to checkout, enter your contact and delivery details, choose a shipping and payment method, review your order summary, accept these Terms, and click the order button, which indicates that the order involves an obligation to pay. Until you click that button, you can review and correct your details and the contents of your cart at any time, using the edit and back options at checkout.

6.2 The contract is concluded when you complete the checkout process and we send you an order confirmation by email. Contracts are concluded in English.

6.3 We may refuse an order, or attach conditions to it, if we have reasonable grounds, for example suspected fraud, incomplete or incorrect information, stock errors, the age requirement in Article 3, or the legal restrictions in Article 4. If we refuse an order after you have paid, we refund the full amount within 14 days.

6.4 We may limit quantities per customer, address or payment method. We may refuse orders that appear to be placed by resellers, unless placed under a B2B arrangement (Article 15).

6.5 We store the contract details. You can request a copy by email.

Article 7 — Prices, Taxes and Payment

7.1 All prices on the Website are in euros (€).

7.2 The final price of your order, including shipping costs and any taxes we are required to charge, is shown at checkout before you place your order.

7.3 Prices for delivery within the European Union include VAT.

7.4 For deliveries outside the European Union:

  • Where the law of the destination country requires us to charge local VAT or sales tax at checkout (for example, UK orders with a value of £135 or less), we charge it at checkout and it is shown before you place your order.
  • In all other cases, import VAT, customs duties, clearance and handling fees charged in the country of delivery are not included in our prices. They are payable by you, usually to the carrier on delivery, and are not refundable by us.

7.5 You pay at checkout using one of the payment methods offered on the Website at that time. Payments are processed by external payment providers; we do not store your full card details.

7.6 We may change prices at any time. Changes do not affect orders already confirmed.

Article 8 — Delivery

8.1 We deliver to the address you provide when ordering. You are responsible for providing a correct and complete address.

8.2 We dispatch orders as quickly as possible. Unless another delivery time has been agreed, we deliver within 30 days of the order. If we expect a delay, we will let you know. If delivery is not possible within 30 days, you may cancel the order free of charge, and we refund any payment within 14 days.

8.3 Delivery times stated on the Website or by the carrier are indicative only.

8.4 For consumers, the risk of loss of or damage to the products passes to you when the products are delivered to you or to a third party you have designated (other than the carrier). For business customers, the risk passes when we hand the products to the carrier.

8.5 Age-verified delivery. Because our products are age-restricted, parcels may only be handed to a person aged 18 or over, who may be asked to show ID. For deliveries to the United Kingdom, and wherever local law requires it, this is mandatory, and parcels cannot be delivered to parcel lockers, left unattended, or left with a neighbour. If no adult can receive the parcel, the carrier may return it to us, and Article 8.6 applies.

8.6 Undelivered and refused parcels. If a parcel cannot be delivered because of an incorrect or incomplete address, repeated absence, failure to collect it, refusal of delivery, failure to pay import charges, or failure to meet the age requirement, we may charge the costs of returning and re-shipping it. If the parcel is returned to us and not re-shipped, we refund the purchase price minus the outbound and return shipping costs and any duties, taxes or fees we incur. If you are a consumer living in a Withdrawal Country and you have validly withdrawn from the contract (Article 9), we only deduct the costs of returning the parcel to us. Refusing a parcel or not paying import charges is not a valid way to return an order, and does not give you any return rights beyond those in Articles 9 and 10.

8.7 Please check your order on delivery. If the packaging is visibly damaged, please note this with the carrier where possible and contact us as soon as possible, with photos.

Article 9 — Right of Withdrawal (Consumers in the Withdrawal Countries)

9.1 If you are a consumer living in a Withdrawal Country (the EU, Iceland, Liechtenstein, Norway or the United Kingdom), you may withdraw from the contract within 14 days of receiving the products, without giving a reason. If an order is delivered in several parts, the 14 days start when you receive the last part.

9.2 To withdraw, notify us clearly before the 14-day period ends. You can do this by using the "Withdraw from contract here" function on the Website, by email, or by letter. You may use the model withdrawal form at the end of these Terms, but you do not have to. You can also withdraw before the products have been delivered. We confirm receipt of your withdrawal by email without delay, stating the content of your withdrawal and the date and time it was submitted.

9.3 You must return the products within 14 days of notifying us. The cost of returning the products is for your account, and the return shipment is at your own risk until the products have been received by us, unless the law of your country of residence places this risk on us. We strongly recommend a tracked and insured shipping service.

9.4 During the withdrawal period, handle the products and packaging with care. You may only inspect a product as you would in a shop. Do not use, sharpen or modify it. You are liable for any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

9.5 We refund the purchase price and the standard outbound shipping costs within 14 days of receiving your withdrawal notice, using the same payment method you used for the original purchase. You will not be charged any fees for the refund. We may withhold the refund until we have received the products back, or until you have provided proof of shipment from the carrier, whichever comes first. If we refund on the basis of proof of shipment and the products do not reach us, or arrive damaged or reduced in value, you remain liable (subject to Article 9.3) and we will claim back the refunded amount or the loss in value. If you chose a delivery method more expensive than our cheapest standard option, we do not refund the extra cost.

9.6 Full conditions are set out in our Return & Refund Policy.

9.7 No right of withdrawal applies to business customers, or to consumers who do not live in a Withdrawal Country, except where the mandatory law of the consumer's country of residence requires it (see Article 19.3). For those customers, products cannot be returned for a change of mind. Returns are only accepted in the case of a defective or incorrect product (Article 10).

Article 10 — Conformity, Defects and Warranty

10.1 We guarantee that our products comply with the contract and with the specifications stated in the offer, and are suitable for normal use.

10.2 If you are a consumer, you keep all your statutory rights in relation to defective products under the law that applies to you. Nothing in these Terms limits those rights.

10.3 If you receive a defective, damaged or incorrect product, please contact us as soon as possible, preferably within 14 days of delivery, with your order number, a description of the problem and clear photos. For consumers, a report made within two months of discovering the defect is always considered timely.

10.4 If a product is defective or incorrect, we normally offer a replacement of the same product, at our cost, including shipping both ways. As a consumer, you may instead ask for repair, unless repair is impossible or disproportionate. If neither replacement nor repair is possible, or it is not carried out within a reasonable time or without significant inconvenience, you may ask for a price reduction or end the contract and receive a full refund. If the law that applies to you gives you a different or additional remedy, you may use it. For example, consumers in the United Kingdom may reject faulty goods and receive a full refund within 30 days of delivery under the Consumer Rights Act 2015.

10.5 Before returning a defective product, contact us first. We will send you return instructions, including, for shipments from outside the EU, the customs documents needed to mark the parcel as a warranty return. If you do not follow these instructions and we are charged import duties, taxes or fees as a result, we may deduct them from any refund.

10.6 The following are not defects and are not covered:

  • Normal wear and tear, including dulling of the edge through use
  • Patina, discolouration or rust on carbon steel blades. Carbon steel reacts to moisture and acids; this is a natural property and requires the owner to dry and oil the blade
  • Natural variations, movement or small cracks in olive wood, walnut or other natural handle materials caused by humidity, heat or water
  • Damage from dishwashers, soaking, or leaving the knife wet
  • Damage from improper use, such as cutting bones, frozen food, glass, stone or metal surfaces, twisting, prying or throwing
  • Damage from incorrect sharpening, grinding, or modification
  • Damage from accidents, drops, or improper storage

Article 11 — Safety

11.1 Knives are sharp and can cause serious injury. Handle, use, clean and store them with care and keep them out of reach of children.

11.2 Follow any care and safety instructions supplied with the product or published on the Website.

Article 12 — Liability

12.1 If you are a consumer, we are liable in accordance with the law.

12.2 If you are a business customer, our total liability arising from a contract is limited to the amount you paid for the order concerned, and we are not liable for indirect or consequential damage, including lost profit, loss of data, or damage resulting from delays.

12.3 We are not liable for injury or damage resulting from improper, careless or unlawful use of our products, from failure to follow care and safety instructions, or from a breach of Article 4.

12.4 The limitations in this article do not apply in case of intent or deliberate recklessness on our part, and do not limit any liability that cannot be excluded or limited under mandatory law, including liability for death or personal injury caused by negligence, product liability, and the statutory rights of consumers.

Article 13 — Force Majeure

We are not liable for failure or delay in performing our obligations if this is caused by circumstances beyond our reasonable control, including strikes, transport disruptions, carrier failures, supplier failures, pandemics, government measures, war, natural disasters and power or internet outages. If force majeure lasts longer than 30 days, either party may cancel the affected order, and we refund any payment already made for products not delivered.

Article 14 — Customer Accounts, Reviews and Use of the Website

14.1 Where the Website offers customer accounts, you are responsible for keeping your login details confidential and for all activity under your account. Let us know immediately if you suspect misuse.

14.2 Where the Website allows reviews or other contributions, you must only post content that is truthful, based on your own experience, and lawful. Where we publish reviews, we state on the Website whether and how we check that they come from customers who actually bought the product. We may refuse or remove content that is false, offensive, discriminatory, infringing, or advertising. By posting content, you give us a free, non-exclusive, worldwide licence to publish it on the Website and in our communications.

14.3 You may not use the Website in a way that harms us, the Website, or other users, including by scraping, using bots or automated tools, attempting to gain unauthorised access, or uploading malicious code.

14.4 We may suspend or close accounts that are used in breach of these Terms.

14.5 We try to keep the Website available and accurate, but we do not guarantee that it is always available, error-free, or free of viruses.

Article 15 — Business Customers

15.1 Where you order as a business, including under a B2B or bulk quote, the following also applies:

  • The right of withdrawal does not apply.
  • Quotes are valid for 14 days unless stated otherwise, and are based on the quantities and specifications in the quote.
  • You must inspect the products on delivery and report visible defects within 7 days and hidden defects within 7 days of discovery, but no later than 6 months after delivery.
  • Articles 10.2 and 10.4 do not apply. Our obligations are limited to replacement or, at our choice, a refund of the purchase price of the defective product.
  • Ownership of the products remains with us until you have paid in full.

Article 16 — Intellectual Property

All content on the Website, including text, photographs, videos, graphics, logos and design, is owned by us or our licensors and is protected by copyright, trademark and other intellectual property rights. You may view and print content for your own personal, non-commercial use. Any other use requires our prior written permission.

Article 17 — Privacy

We process personal data in accordance with the General Data Protection Regulation (GDPR), and where applicable the UK GDPR and the Swiss Federal Act on Data Protection, as described in our Privacy Policy, which is published on the Website.

Article 18 — Complaints

18.1 If you have a complaint, please contact us at info@sabatier-elephant.com with your order number and a clear description of the issue.

18.2 We confirm receipt of your complaint and aim to respond in full within 14 days. If more time is needed, we will tell you when you can expect a full response.

18.3 We always aim to resolve complaints in mutual consultation.

Article 19 — Applicable Law and Disputes

19.1 These Terms and all contracts with us are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

19.2 If you are a consumer living outside the Netherlands, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence.

19.3 If you are a consumer habitually resident outside the Withdrawal Countries, you and we agree that the existence, conditions, exercise and effects of any right to withdraw from this contract without giving a reason are governed exclusively by the law of your country of habitual residence, and not by Dutch law. As a result, you have no right to return products for a change of mind unless the law of your country gives you one. All other aspects of the contract remain governed by Dutch law.

19.4 Disputes with consumers are submitted to the court that has jurisdiction under the law. Disputes with business customers are submitted exclusively to the District Court of Amsterdam (Rechtbank Amsterdam).

Article 20 — Changes to These Terms

We may update these Terms from time to time. The version published on the Website at the time you place your order applies to that order.

Annex — Model Withdrawal Form

(Only complete and return this form if you are a consumer living in a Withdrawal Country — the EU, Iceland, Liechtenstein, Norway or the United Kingdom — and wish to withdraw from the contract.)

To:
DEKSELS! BV, trading as THIERS KNIVES
Haarlemmermeerstraat 171
1058JZ Amsterdam
The Netherlands
info@sabatier-elephant.com

I/We* hereby give notice that I/We* withdraw from my/our* contract for the sale of the following goods:

  • Order number: ____
  • Ordered on* / received on*: ____
  • Product(s): ____
  • Name of consumer(s): ____
  • Address of consumer(s): ____
  • Signature of consumer(s) (only if this form is sent on paper): ____
  • Date: ____

* Delete as appropriate.