Refund policy
THIERS KNIVES (a trade name of DEKSELS! BV)
Haarlemmermeerstraat 171, 1058JZ Amsterdam, The Netherlands
VAT: NL868930672B01 | EORI: NL868930672 | KVK: 99318563
Last updated: October 2026
1. Overview
At THIERS KNIVES, we take pride in the quality of our products. Please read this Return & Refund Policy carefully before placing an order. This policy forms part of our General Terms & Conditions.
THIERS KNIVES is a trade name of DEKSELS! BV, a company registered in the Netherlands (KVK: 99318563).
In short:
| Where you live | Change of mind (14 days) | Defective or incorrect item |
|---|---|---|
| EU, Iceland, Liechtenstein, Norway, United Kingdom | Yes. You pay the return shipping | Yes. We pay all shipping |
| All other countries (including Switzerland and the United States) | No | Yes. We pay all shipping |
2. Customers in the EU, Iceland, Liechtenstein, Norway and the UK — Right of Withdrawal
If you are a consumer living in the European Union, Iceland, Liechtenstein, Norway or the United Kingdom, you have the right to withdraw from your purchase within 14 calendar days of the date on which you, or a third party designated by you (other than the carrier), receives the goods, without giving any reason. If your order is delivered in several parts, the 14 days start when you receive the last part.
2.1 How to Exercise Your Right of Withdrawal
To withdraw, notify us before the 14-day period expires, in one of these ways:
- Use the "Withdraw from contract here" function on our website
- Email info@sabatier-elephant.com
- Write to:
THIERS KNIVES (a trade name of DEKSELS! BV)
Haarlemmermeerstraat 171
1058JZ Amsterdam
The Netherlands
Please include your name, order number, and the product(s) you are returning. You may use the model withdrawal form at the end of our General Terms & Conditions, but you are not required to. You can also withdraw before your order has been delivered. We will confirm receipt of your withdrawal by email without delay, stating the content of your withdrawal and the date and time it was submitted.
2.2 Returning the Goods
You must send the goods back to us within 14 days of notifying us of your withdrawal.
2.3 Condition of Returned Goods
- During the withdrawal period, please handle the goods and packaging with care. You may only inspect a product as you would in a shop. Do not use, sharpen or modify the product.
- Please return the product in its original packaging, with all documentation and accessories.
- If a returned product has been used, sharpened, modified, or damaged, or has lost value through handling beyond what is necessary to establish its nature, characteristics and functioning, we will deduct the loss in value from your refund. This deduction can be up to the full purchase price.
2.4 Return Shipping Costs and Risk
For returns under the right of withdrawal, the customer is responsible for all return shipping costs and for the return shipment itself. Until the return has been received by us, the risk of loss of or damage to the goods in transit is yours, unless the law of your country of residence places this risk on us. We strongly recommend using a tracked and insured shipping service and packing the goods securely, so you can make a claim with the carrier if anything goes wrong.
For returns from the United Kingdom, Norway, Iceland or Liechtenstein (which are outside the EU customs territory), any export or customs charges for sending the goods back to the Netherlands are also for your account.
2.5 Refunds
We will refund the purchase price and the standard outbound shipping costs within 14 calendar days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back, or until you have provided proof of shipment from the carrier, whichever comes first.
If we issue a refund on the basis of proof of shipment and the goods do not reach us, or arrive damaged or in a condition that reduces their value, you remain responsible, subject to Section 2.4. In that case, we will claim back the refunded amount, or the loss in value, from you.
If you chose a delivery method more expensive than our cheapest standard option, we do not refund the extra cost. Import VAT, customs duties and fees you paid on delivery to the carrier or customs are not paid to us and are not refunded by us; you may be able to reclaim them from the carrier or the customs authority in your country.
Refunds are made using the same payment method used for the original purchase, and you will not be charged any fees for the refund. Please allow a few additional business days for the funds to appear in your account, depending on your payment provider.
3. Defective or Incorrect Items — All Customers
If you have received an item that is defective, damaged on arrival, or incorrect, THIERS KNIVES will remedy the situation at no cost to you, wherever you live.
3.1 Reporting a Defect
Please report any defect, damage, or error as soon as possible, preferably within 14 calendar days of receiving the goods, by email to info@sabatier-elephant.com, with:
- Your full name and order number
- A clear description of the defect or issue
- Photographic evidence of the defect or damage
For consumers, a report made within two months of discovering a defect is always considered timely. Reporting quickly helps us resolve the issue faster, especially for transport damage.
Please do not send anything back before you have heard from us. We will send you return instructions. For returns from outside the EU, these include the customs documents needed to mark the parcel as a warranty return. If these instructions are not followed and we are charged import duties, taxes or fees that would otherwise have been avoided, we may deduct them from any refund.
3.2 Remedy — Replacement First
For defective or incorrect items, we normally offer a replacement of the same item. THIERS KNIVES will cover all shipping costs associated with returning the defective item and dispatching the replacement.
As a consumer, you may instead ask for repair, unless repair is impossible or disproportionate. If neither replacement nor repair is possible (for example, the item is permanently out of stock and cannot be repaired), or it is not carried out within a reasonable time, you may ask for a price reduction or a full refund, using the same payment method used for the original purchase.
Consumers keep all their statutory rights regarding defective products. If the law of your country gives you a different or additional remedy, you may use it. For example, consumers in the United Kingdom may reject faulty goods and receive a full refund within 30 days of delivery.
3.3 What Is Not a Defect
The following are not considered defects:
- Normal wear and tear, including dulling of the edge through use
- Patina, discolouration or rust on carbon steel blades
- Natural variations, movement or small cracks in olive wood, walnut or other natural handle materials caused by humidity, heat or water
- Damage from dishwashers, soaking, or leaving the knife wet
- Damage from improper use, incorrect sharpening, modification, accidents or drops
See Article 10 of our General Terms & Conditions for full details.
4. Customers in All Other Countries
If you live outside the EU, Iceland, Liechtenstein, Norway and the United Kingdom, for example in Switzerland or the United States, we do not accept returns for a change of mind. Returns are only accepted in the case of a defective or incorrect item, subject to the conditions in Section 3.
Where the mandatory law of your country of residence gives you a right to cancel or return a purchase, that right applies. See Article 19 of our General Terms & Conditions.
5. Refused and Undelivered Parcels
Refusing a parcel, not collecting it, or not paying the import charges is not a valid way to return an order.
If a parcel is returned to us for one of these reasons, or because no adult was available to receive an age-verified delivery, we refund the purchase price minus the outbound and return shipping costs and any duties, taxes or fees we incur. If you live in the EU, Iceland, Liechtenstein, Norway or the United Kingdom and notify us of your withdrawal at any time from placing your order until 14 days after delivery, Section 2 applies instead, and you are charged the cost of returning the parcel to us only.
6. Returns We Cannot Accept
Outside the right of withdrawal in Section 2 and our obligations for defective or incorrect items in Section 3, we do not accept returns. In particular:
- Change-of-mind returns from customers outside the EU, Iceland, Liechtenstein, Norway and the United Kingdom
- Change-of-mind requests made after the 14-day withdrawal period has expired
To make sure your return is handled quickly and correctly, please always contact us before sending anything back.
7. Customs, Duties & Taxes
For orders delivered outside the EU, any import VAT, customs duties or handling fees charged by the destination country are your responsibility, unless we have charged them to you at checkout. These charges are not refundable by THIERS KNIVES.
8. Contact
For all return and refund enquiries, please contact us at:
THIERS KNIVES (a trade name of DEKSELS! BV)
Haarlemmermeerstraat 171
1058JZ Amsterdam
The Netherlands
Email: info@sabatier-elephant.com
Phone: +31 20 221 1738
VAT: NL868930672B01 | EORI: NL868930672 | KVK: 99318563
THIERS KNIVES is a trade name of DEKSELS! BV. DEKSELS! BV reserves the right to update or amend this policy at any time. The version published on our website at the time of your purchase shall apply to your order.